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Frequently Asked Questions
1. What payment methods do you accept?
We accept payments via Stripe, Visa, MasterCard, American Express, and Apple Pay. All transactions are secure and encrypted.
2. Can I exchange my product after receiving it?
Yes, exchanges are available only if the product is defective or damaged. Customers cover return shipping unless the item is defective.
3. Can I make changes to my order after placing it?
Since all products are made-to-order, cancellations or major changes are not guaranteed after production begins. Please contact us as soon as possible.
4. Do you ship worldwide?
Yes, we ship to all countries worldwide using trusted courier services such as DHL, FedEx, UPS, and USPS. Delivery times vary depending on your location.
5. How long will it take for my order to be delivered?
Standard Shipping typically takes 15–20 business days. Express Shipping is available in 5–7 business days. Production times may vary depending on the item.
6. Do you offer custom sizes?
Yes, all products are made-to-order. Contact us with your measurements to ensure a perfect fit. Customization may incur an additional fee.
7. How do I track my order?
Once your order has shipped, a tracking number will be sent to your email. You can also track your order on the Track Order page on our website.
8. How do I apply a coupon code?
Enter your coupon code during checkout in the “Coupon Code” field. The discount will be applied automatically.
9. How do I get a refund?
Refunds are processed within 6–7 business days after we receive and inspect the returned item. Refunds are issued to the original payment method.
10. How can I contact Luvetto for support?
Email us at info@luvetto.com or call +1 307 310 4889. Our USA-based support team is happy to assist you.
